I have a HP C6280, running on Vista. Recently (I think as a result of a Windows automatic update) the "Solution Centre" window opens as a complete blank. (This window allows access to scan settings etc.) This means that I can do nothing with the printer other than print, or copy by the use of the buttons on the front of the printer. I cannot scan or adjust settings for scans etc.
Any ideas? I could remove ALL the Windows updates from the past few weeks, but . . . . !!
Sparkly is quite right and that should work OK but if it does not, then you can get into an online dialogue with HP technician which should sort you out. I have found them v helpful when I have had a problem. I use my Solution Centre for all scanning and would be lost without it.
Sorry, I should have added that I have today downloaded an updated version of the software for the printer direct from HP - to no avail. It is difficult to identify when the problem started as I do not use the Solution Centre every week. System Restore might well solve the immediate problem, but will delete the Windows updates too, which is clearly not advisable!