I’m having a lot of trouble with HP software, specifically Document Viewer, which keeps trying to run but not loading, but which I can’t install (option greyed out as “already installed”) or uninstall (doesn’t show up as an uninstall option).
I’ve tried all the specialist sites and forums and Googled, been in the Registry, and had to do a lot of restoring as a result, without success, so this forum is my last hope.
Anybody any last ditch ideas?
There is obviously a file somewhere telling the installer that DV is already installed when it isn’t, but I can’t trace it.
Incidentally HP Support were worse than useless, simply telling me to reinstall. Up to now they have always given excellent support.
From memory I think that "Document Viewer" is not a stand-alone product but part of an HP Printer Software Suite,so wouldn't show in any uninstall routine.
If you are running an HP Printer couldn't you uninstall it's software , unplug the printer and reboot and then use ccleaner as mentioned above [both "Cleaner" and "Issues" tabs] to remove any last remains of the software.
You then have the option of reinstalling the printer by plugging it in and letting XP install it's own drivers.