Hp Scanner output resolution

  awest3 18:17 24 Nov 2009
Locked

Background: I recently bought an HP6830 wifi printer for use in a different room to where my PC is situated. I downloaded the software onto my existing PC (dell insipron 520s) as well as a dell dimension 5000 (the intended principal user of the printer). This meant I could use either printer.
Issue: The downloaded software (HP solution 12) updated the scanner software on both PC's.
I now find that I cannot save a scanned photo at the resolution indicated by the a scanned picture. If I scan a picture and it says its a 3.4 meg file when I save it it becomes 981kb, thereby losing resolution. I've tried it with Picasa, Word, excel, powerpoint and Irfanview with the same result. From this I presume its something to do with the new scanner software (I was able to save full files with the previous version).

Anyone got any ideas on a solution..I've been through all the scan menus and help files and can't find any mention of it.

Al

  woodchip 23:04 24 Nov 2009

Sounds like it compressing the file Open the file photo then see how big the picture is. Are they being saved as jpeg?

  awest3 08:46 25 Nov 2009

yes being saved as Jpeg. I thought there must be some compression factor in the scanner softwrae but can't find any..when I open the file it shows as 981kb rather than the 3.4meg indicated during the scan..

  woodchip 15:08 25 Nov 2009

Jpeg is a Compressed File Format

  awest3 16:31 25 Nov 2009

yes I understand that...been doing photos for quite a few years now....my point is that prior to the new software I could save it in Jpeg format at the size shown by the scanner....this now appears not to happen...I think I will have to re-install the old software and use that..

Thanks for your comments.

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