just bought this scanner and everything works fine apart from the 'one touch' buttons on the scanner itself. they just don't do anything whe you press them. i can scan when opening the software and doing it the normal way.
Checked propertied in scanners/cameras and the button asr assigned correctly to either open email client or launch the scanning software, they just don't do it. I get a really quick egg timer when i press any of them as if it's trying to launch something, but nothing happens.
I think the scanner is fine and the driver. It seems to me it's more likely to be a setting or something on my pc that's stopping the buttons from working. Like I said the scanner works fine if using the software it's just the 'one touch' buttons on the front that aren't working.
If the scanner stops scanning or the buttons no longer work as they should, a software conflict might exist on your computer. You might need to reinstall the HP Photo & Imaging software. To do this, run the Repair utility (Windows computers only). a. Click Start, point to Settings, and then click Control Panel (in Windows XP, click Start, and then click Control Panel). b. Click Add/Remove Programs, and then select the HP Photo & Imaging software. c. Click Change (or Add/Remove, depending on your version of Windows). d. Follow the instructions on the computer screen, and then click Repair. • If this does not work, install the scanner on another computer. This will help determine if the problem is related to the first computer or to the scanner. • If the scanner still does not work, contact HP Customer Support.
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