My multi function device is working fine except for the scanner, it's not working at all.It did work before.I have downloaded the driver from the hp web site and used the automatic function; made no difference.I have lost my disc so I can't remove it and re-install it.
You can Download Drivers from HP site
If I uninstall the present driver and the new one doesn't work, then I won't have a printer either.Can I solve the problem without uninstalling the existing driver?
Does it do an off-line copy? ie without the computer switched on?
Have you gone through the list from the HP site click here
Forgot to say if you can not sort out the problem from the suggestions on the HP web page click on contact HP via E-mail you will find this at the bottom of the page.
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