Using windows XP. this is a all in one printer and scanner. I downloaded the driver to do with this printer I downloaded it for Photosmart Software. I would like to scan something but it has not registered the all in one so I cannot do it. But it has registered it as a printer. I really want to print text, also scann documents. Help please
I had a problem with an HP Photosmart printer, and contacting HP support was told to download and try another driver from the Photosmart range. Not sure, because it was quite some time ago, what driver I used, but it seemed to work.
One suggestion that I would try, is removing all trace of the printer install from the computer, then try a new re-install (if you still have the original installation disk), and see if that works. If that doesn't work, then get the install downloads from the HP website.