HP Photosmart b110a - Will not Scan, but prints fine

  Guady 10:29 22 Apr 2012
Locked

I hope someone can help me! I have tried to scan a document today - first time for a while - and it won't work. I get a message that a scanner is not installed! However, this is an All in One, sireless Printer / Scanner and the printer is working fine. I have tried looking on the HP site but it wasn't any help at all. I thought I'd ask for advice because I don't want to try something myself and then find that I've lost printing as well. Does anyone have any suggestions, please? I can only imagine that something has gone wrong during one of HP's updates or similar. Please help! (I use Windows 7)

  Fruit Bat /\0/\ 11:27 22 Apr 2012

I would try reinstalling the drivers for the device

  northumbria61 15:29 22 Apr 2012

Have a look here enter link description here

  Guady 08:22 23 Apr 2012

Thanks for your replies. The problem seems to be solved. I tried the Diagnostic Tool but it said it wasn't properly installed, so I put in the original disk and went from there. It seemed eventually to be something to do with the Shortcuts - so I re-set up a couple of these and that seems to have solved the problem. Would like to thank you for your help.

  northumbria61 08:32 23 Apr 2012

Don't forget to mark this as Resolved.

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