HP Pavillion laptop - dodgy power supply socket

  David-235429 20:47 26 Jan 2007
Locked

Had my HP lapptop from new 18 months ago for £749. Bought it from Tiny.com (who are no longer around) The power supply is very intermittent and it seems as though the problem lies with the socket inside the laptop rather than the power adaptor.

I've taken it to a small pc repair shop who have taken it apart (HP wanted to charge £250 for postage !!!) to replace the power supply socket which I am told is usually welded to the motherboard but they tell me its been superglued and haven't seen this before. They asked if I'd had it repaired before, which i havent.

The shop are going to speak to someone from HP but I'm now very concerned that this is going to be a lot more expensive. Any one got any suggestions?

Many thanks

David

  karmgord 20:52 26 Jan 2007

common fault, but i thought it would have been just soldered to mobo,maybe HP glue it after soldering to make it stronger?

  vitrocmax 22:05 26 Jan 2007

Some production lines do use a variant of superglue (it's a generic term that covers a wide range of cyanoacrylate adhesives) to hold components in place before wave or infra-red soldering.

I've just stripped a laptop for the same reason -the 30p socket has come loose but not before overheating the solder and causing a track to lift. It might fix ut I'm not convinced it will last.

My Dell laptop has a better power connector arrangement, it means I can't use anybody elses 2.5mm pin connector but it is more robust and I think less likely to fail so easily.

  Strawballs 22:31 26 Jan 2007

I am using HP Pavillion zv5000 which has 3 year warranty and is nearly 2 years old and has gone back for the same problem as you are getting twice and both times they say they replaced the mother board and the second time I know they did because post screen changed from aN HP one to a Compaq one.

I am just glad that I got it through the HCI (Home Computer Scheme) that the government used to run through th work place.

  Taff™ 10:31 27 Jan 2007

This is one of the most common problems on a laptop and incidentally the main reason for insurance claims for accidental damage. It`s a specialist job and often they can just replace a module rather than the entire motherboard. A soldered repair/replacement is only as good as the technician`s solder work. Cost should be no more than £125 - £145. The majority of this will be the labour involved in stripping down the laptop and rebuilding.

It sounds to me that your repair guys have found very little solder remaining on the part in question. This might suggest that you could reasonably claim that the laptop had an inherrent fault when you bought it and therefore HP should bear the cost of the repair. It sounds like your repair shop are going to make such a representation to HP on your behalf.

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