HP laptop sees network but wont connect

  Halmer 15:36 23 Jun 2008
Locked

My friend's laptop works fine through a modem at her home but she can't get it to work wirelessly or via the ethernet through her new router.

I've tried to connect to my own home wireless network for elimination purposes. It sees the network but when I press connect it says 'Windows cannot connect to.....'

Any ideas please?

  Ditch999 15:38 23 Jun 2008

WPA or WEP settings. You usually need the SSID and password to connect to a wireless network. There may also be MAC address filtering to look at.

  Ditch999 15:39 23 Jun 2008

You also need to set it to "Never dial a connection" in the connection properties of your web browser.

  woodchip 15:42 23 Jun 2008

Go into the router setup page and get the Encryption Ket and SSID as above. these are then loaded into the Laptop Software when you try to connect

  Halmer 15:49 23 Jun 2008

It doesn't even get that far.

I try to connect but instead of bringing the window up that asks for the key it gives me the Windows unable to connect message.

I haven't got MAC filtering running either.

  woodchip 15:55 23 Jun 2008

Have you got the key from the router???

  Halmer 16:01 23 Jun 2008

Yes I set it up (a ten digit number) (my laptop works OK wirelessly off it so I know it works OK) but the one I'm trying to repair doesn't get that far.

  Halmer 16:24 23 Jun 2008

Unknown

then

Access is denied

  Ditch999 16:29 23 Jun 2008

Run the Network setup wizard. It will configure the firewall etc

  Ditch999 16:33 23 Jun 2008

Or cheat and use Network Magic! click here

  woodchip 17:46 23 Jun 2008

Are you using a Built in Wireless card or a Dongle etc

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