HP Laptop G62 freezing on start up

  madmariannes 16:28 11 Aug 2012

G62-b16EA freezing approx 3 seconds after desktop loads. Have tried starting in safe mode and the same problem occurs. This is my daughter's laptop. Unfortunately, she has not backed up at all and so my usual remedy for all pc problems of resorting to restoring factory settings is contra-indicated here. Any suggestions gratefully received.

  KRONOS the First 16:49 11 Aug 2012

You could remove the hard-drive and connect it to another PC in some way,(caddy,adapter etc) then copy everything over then do your factory restore.

  madmariannes 23:21 11 Aug 2012

It's a notebook. I don't feel confident to remove the hard drive, and would this not invalidate the warranty?

  rdave13 04:26 12 Aug 2012

In the Advanced Boot Options screen try last known good configuration first. If that doesn't work try a system restore from the same screen. Link

  KRONOS the First 09:33 12 Aug 2012

and would this not invalidate the warranty?

I have no idea as I do not know how long your daughter has had the notebook.

  Fruit Bat /\0/\ 09:44 12 Aug 2012

You need to look at Windows Repair Your Computer options.

  • Startup repair - This automatically fixes problems that are preventing Windows from starting
  • System Restore - This will Restore Windows to an earlier point in time
  • Windows Complete PC Restore - This will completely restore your entire PC - programs, system settings and files - from a back up that you have previously created (Available in Windows Vista Business, Enterprise and Ultimate editions only)
  • Windows Memory Diagnostic Tool - This checks your computer's memory hardware for errors
  • Command Prompt - This opens a Command Window

With the Complete PC Restore Option you must have made a backup of your system, either on your hard drive or on a set of DVDs, in order to use this option. If you don't have a backup then don't use this option

How you access the repair options will depend upon whether you have a Windows installation disk or whether your operating system came pre-installed by your PC manufacturer.

Pre-Installed Options NOTE

If no repair options are available your PC manufacturer may have replaced the tools or customised them. Check your Computer Manual before proceeding.

1/ Start your PC

2/ If your PC has one operating system Press and Hold the F8 key as your PC starts. If the Windows Logo appear you will need to start again

3/ If you have a dual boot system a Boot option menu will appear. Highlight the Windows operating system and Press the F8 key

4/ In both cases, if all has gone well, an Advanced options screen will now appear

5/ Highlight the repair Your Computer option and Press Enter

6/ Select a keyboard layout, and then Click the Next button

7/ Next select your user Name and Enter your Password, then Click OK

8/ The recovery options should now appear

Windows Installation Disk NOTE

1/ make sure your PC can boot directly from the Windows DVD. Obviously, most modern PCs can. With older machines you may need to check the PC's BIOS

2/ Start the PC

3/ Immediately insert the Windows DVD into the DVD drive

4/ A Black screen will appear with the words 'Press any key to boot from CD or DVD'

5/ Press Any key to start the booting process

6/ A new screen will now appear with a progress bar. The legend say's 'Windows is loading files'

7/ After a few minutes the Microsoft copyright window ill appear and another small progress bar will be visible

8/ You will next see a Blue curtained screen

9/ After a short while the Language option screen will appear

10/ Select your language and keyboard language and the Click the Next button

11/ At the bottom left of the next screen - the Install screen, Click on the Repair Your Computer option

12/ The System recovery options will now search for your Windows installation

13/ Once the Windows installation has been located, Highlight it and then Click the Next button

14/ You are now presented with the set of recovery options

15/ Click on the Option you require and follow the onscreen prompts

  Strawballs 11:22 12 Aug 2012

You could try running a copy of the Linux Ubuntu direct from the disc and if the hard drive is still working then you should be able to access the data on the drive and copy to a USB device.

I recently did this to my cousins netbook and once all data off I then restored factory settings.


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