hp laptop cuts out when using battery

  malcdh 00:28 14 May 2014
Locked

we have a hp laptop 8 months old. it regularly cuts out seemingly when using battery power without any warning , it often shows battery power is over 25%. it seems ok on mains. any ideas will be welcome.

  sharpamat 06:15 14 May 2014

The power seems very low, normally ours shows fully charged within an hour of being plugged it. It may well be a battery problem. we had this with a new HP Laptop and returned it,

My advice return to where you purchased it from Its still under warrantee If they don't want to deal with it contact HP

  alanrwood 08:44 14 May 2014

Look in Control Panel/Power Options. Maybe they are set incorrectly to switch off at 25%. You can change this to what you want (ie 5%).

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