hp deskjet 960c problem

  superdoc 16:05 19 Mar 2003
Locked

hp 960C connected to w2k sytem working fine; then suddenly get error message and can no longer print. Error message states that there is 'a system failure, re-install printer drivers'. Downloaded updated drivers from hp website, followed instructions...same outcome. Performed self-test on printer, diagnostic test on printer and cable test (replaced with working IEEE cable from different machine). Tried printing from dos prompt i.e. dir>lpt1 and get no response. Is the printer, the cable or the parallel port that's frazzled? Parallel port using ECP with no DMA call.

  recap 16:17 19 Mar 2003

Have you checked your device manager to see if there are any conflicts with the lpt1 port or the printer superdoc.

  superdoc 16:20 19 Mar 2003

Dear Recap...first thing I checked. Checked all the IRQs and the device manager. According to the PC feedback I'm getting, everything is working fine...go figure!

  recap 16:56 19 Mar 2003

Try changing the port to Com2.

  superdoc 17:27 19 Mar 2003

Thanks, will try that and the USB port too.

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