HP 5550 carriage jam

  brado 13:16 01 Jul 2006

I have a 5550 printer, connectd to XP pro OS via USB.
I was cleaning the cartridges and made a test
page, which wasn't satisfactory. I then tried the next intermediate clean button, again this was not satisfactory. Black is OK but colours have lines. I then tried the third button, to clean.
The printer heads slammed hard over to the left and out of sight, rocking the machine in the process.
Both lights are flashing and the cartridges appear to be very firmly jammed.
I cannot get them to move using the software.
Can anyone help please

  DieSse 14:59 01 Jul 2006

Unplug the power lead - then you can retrieve them by hand.

  brado 17:39 01 Jul 2006

Thanks for reply.
Unfortunately I cannot get at them. They are locked firmly on the left and out of sight.Nothing will move, only the white drive wheel

  brado 15:52 07 Jul 2006

Can anyone please tell me how to remove the cover of the 5550, so that I can get at the carriage.

  brado 09:28 14 Jul 2006

I am still unable to remove the printer cover.
I need help. PLEASE!

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