Last week all was fine, today I cannot scan anything. I can print using the same all in one.
I have uninstalled the software and driver and re installed.
Windows 7 64 bit Home premium.
I usually use Microsoft Windows Fax and Scan programme. but today I get the first screen of this programme displaying the list of previous scans. At the top left, one clicks on the "New Scan" icon and it usually displays the scanner interface etc., but not today, nothing happens, so I clicked on the welcome scan item and a new screen displaying the scanner icon was seen, and on clicking on this the following message was displayed "microsoft photo editor acquisition Error" "Twain cannot open source data, Please reinstall scanner software". As I stated above, after this message I re-installed the software but without any effect. This I have tried 3 times using the disc supplied with the printer/scanner.
I do not want to re-install the OS again, so how can I overcome this problem?
I still have not been able to get it scanning, but have proved the printer/scanner is working correctly by connecting it to my other PC, I am awaiting a reply from HP tech service. I think I shall have to re-install the OS unless anyone has any other ideas!