hi all after my daughter was on the internet last night i have run an online virus check with trend micro free online scanner and this has picked up 2 viruses the first is a trojan agent AAB, which is residing in c:/windows/systems/ccucjom.exe the scanner could not isolate /remove this i did try to manually remove this file but"computer says no" as this file is being used by windows how can i find out what program is using this file so that i can remove/shut it down the other virus is a trojan bispy B this is in c:/windows/btgrab.dll as above how can i remove as again comp says no,have tried to google to no effect thanks all advice and keep up the good work
Start up in safe mode by pressing f8 on boot. You should be able to remove from this mode. Failing this you could use Killbox, a handy programme that will delete files that appear to be undeletable when you reboot.....click here
yes i do have AV but do not know how this got on for some reason my comp would not start up today which was cuased by avg not loading properly and causing windows not to start up only in safe mode so i uninstalled avg to get onto the net to run a remote av hence trend online scanner will reinstall avg after removing these viruses also run zone alarm
This thread is now locked and can not be replied to.