How do I restore my packard bell

  n00b 18:56 13 Oct 2013
Locked

I have a packard bell notebook and when it turns on it tells me that the windows did not shut down properly. I click "start windows as normal" and it goes to a black screen and does not progress further than this. I have recently done updates to the laptop and the problem occurred after the updates restarted the computer. Is there any way I can sort this out? None of the function keys are working and start up repair has found no problems. I also have no system restore points as none have been made.

  Fruit Bat /\0/\ 20:48 13 Oct 2013

start up repair has found no problems

do a start up repair at least 5 times

make and model?

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