How Do I divert a call to BT

  prince midas 10:10 29 Jun 2007

I am on TalkTalk for my phone service but use BT for my Line .
BT told me a few months ago that I must divert a few calls rgthrough there service billing otherwise they will charge me for using there 1471 answerphone.
I have lost the 4 number prefix which I must add to the beginning of the number I dial to divert to BT & have been unable to contact a live person on BT.Does anyone know this prefix number.

  johnnyrocker 10:12 29 Jun 2007

i believe it to be 1486?


  prince midas 11:02 29 Jun 2007

Sorry Johhy 1486 does not work on my TalkTalk previously Onetel line.It says number not recognized.

  spuds 11:20 29 Jun 2007

Try and get the information from TalkTalk or perhaps Stuartli (he's clued up on TalkTalk procedures)!.

  johnnyrocker 11:20 29 Jun 2007

sorry try 1280?


  Stuartli 11:31 29 Jun 2007

Do you mean the 1571 BT answerphone service?

1471 allows you to check the details of the last call to your phone i.e. time, date and caller's phone number.

In my case, just as it was with OneTel, my TalkTalk International3 service remains on a BT line - TalkTalk pays the monthly line rental to BT on my behalf. It's included in the £20.99 TT International3 monthly fee.

I've never used the 1571 service as I have an answerphone, but also don't like BT's charging method for the service.

  Stuartli 11:38 29 Jun 2007

TalkTalk calling features can be accessed and enabled via My Account, but the 1571 service is not listed.

  Stuartli 11:41 29 Jun 2007

Full details (which state that 1571 should work as before):

click here

  prince midas 13:04 29 Jun 2007

Yes I am trying to dial 1571 but BT tell me that they will charge me £12 for using 1571 when I am on TalkTalk,Onetel.

I think 1280 prefix is the number i want,thanks everyone.

  Stuartli 14:35 29 Jun 2007

Strange. It states quite clearly on the last link:

" * BT 1571 answering service will continue to work as before"

  spuds 14:40 29 Jun 2007

I had a load of bumf from BT yesterday, telling me about new deals and cost changes (all for the betterment of the consumer of course). Perhaps charging for BT 1571 is a 'new deal'?.

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