My daughter has a problem in that her new computer has Vista installed on it and the Thompson ST 330 Speedtouch modem will not install I have tried with the updated driver but it will not extract the files, so today she has bought a Zyxel wireless cable router from Curry's who say that is what she needs and it is easy to install. Not the case, there is only the one cable which is removable on the modem and that is the USB power cable. Help please.
There seems to be some confusion here. The Speedtouch 330 is an ADSL modem which would have been used to connect broadband over the telephone line. But you say Curry's recommended a "cable router". That would not be compatible with ADSL broadband. Can you give a model number for the Zyxel router?
You can't connect a cable router to an ADSL modem which is what it sounds you are trying to do. You need an ADSL modem/router and should get Curry's to exchange it if they recommended the wrong product. click here Note this says for BT connections. This would connect directly as a replacement for the Speedtouch 330.
When installing the ST330 do NOT connect the usb cable until you have installed the software...you should be prompted.
If you wish to try the Vista driver,make sure the xp driver is removed from device manager first and reboot the computer. When asked for the driver,point the request to the Vista driver. (save this to your desktop for ease of use)