How can I contact itunes with a billing query. I am going round and round their website and keep being sent back to the beginning. Do they have a UK 'phone number or email address? This query is linked to my earlier one today about audiobooks transfer. They seem to have billed me for transferring an audiobook from my laptop to my ipod touch.
Yes, I got as far as this. Then a message pops up saying that I may need to purchase a single incidence or support package. If I press 'continue' none of the options displayed are what I want to discuss. I need to speak to someone about transferring audiobooks from my laptop, which I have done, but appear to have been charge £25 for each transfer.
Check the status of a current Apple Online Store order. To make changes to an existing order, contact Apple Store Customer Service at 0845 600 1683 (low rate). Lines are open Monday-Friday 08:00-21:00, and Saturday-Sunday 09:00-20:00.
Might help, from here.
Thanks all.I tried 'phoning the 0845 600 1683 number and got an automaton asking for details of my serial number and to explain the problem. I was then referred back to the website. Grrrr.... OR to pbone back in working hours. Read tomorrow's exciting installment.
Good point about the cancelled credit card problem, onionskin. I'll be ready for it.
Today I phoned 0845 600 1683 again and eventually got through to a real person. The 'team' are in Cork. He took down all the details, including my email address, and he said that someone would contact me within 24 hours. Amazingly, he agreed to send me his own email address and it arrived two minutes later. Await the next instalment..........
Over two days later I received an email from iTunes saying that they were sorry to hear about my problem and advising me to cancel my credit cards - and to have a nice day! I replied that I had done this and I sent the details of amounts and dates which had been deducted and could they tell me exactly what these amounts were for.
Two days later a reply came back saying that they were sorry etc etc and advising me to change cancel my credit card. I replied asking them to kindly answer my question. An hour or so later I had a reply saying that they were unable to locate the purchases from the information I provided as the purchases were not iTunes-made purchases and to have a nice day!
Meanwhile I found two entries on my NEW credit card with charges totalling £25. More phone-calls and I have cancelled the second card and am managing with a debit card until the bank have sorted the problem out.
I do not understand how the second credit card could be charged as I haven't given the details to anyone. Perhaps the bank transferred the charge. More 'phone calls to the bank...