Hotmail email address hacked - can't delete

  wildhouse 19:06 18 Jan 2011

My niece has had her hotmail email hacked. She has tried all the steps she can to delete the email address having followed all advice from Hotmail, but because the hacker has changed the password she is stuck. The hacker is sending rude emails from her address. Anyone any ideas how to completely delete the address? Thanks.

  Sea Urchin 19:46 18 Jan 2011

Quite complicated to regain control of your account - but have a read through this and then follow the steps carefully. As you see it will involve opening a new Hotmail account with which to access the hacked account

click here

  Nontek 21:47 18 Jan 2011

She could try re-starting in Safe Mode, then try a System Restore back to before the hacking event. Only a guess, but I reckon it is worth a try.

  Sea Urchin 21:59 18 Jan 2011

The Hotmail account is not "part of the system"

  wildhouse 22:45 18 Jan 2011

Thanks for the link. Have forwarded it to her and she will try it tomorrow. To be continued ...

  dororof 11:30 19 Jan 2011

It would also seem she needs a stronger password??

  Sea Urchin 13:12 19 Jan 2011

It would also seem she needs a stronger password??

..... which is one of the points made in my link above

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