is this a hoax/spam?

  palinka 18:56 09 Jan 2008

just returned from helping a friend whose computer was so overloaded with stuff that it would hardly move at all. Her teenage son uses the PC so I wondered whether a pop-up message was a try-on to extract money or whether it referred to something he had downloaded. Message was something like " you downloaded [something or other, unspecified]....the 30 days trial is up phone [an 0845 number] to get a code to uninstall the program from your PC". As the program was not named I couldn't see anything that it mght be; but I did find a trojan & her security program had also found - and quarantined - 4 others in the last week or so.

  Technotiger 19:05 09 Jan 2008

Delete whatever it is and then run all available Anti-everything programs. After that run CCleaner click here

Do not pay anything to anyone, and do not make any phone calls!

  palinka 11:57 10 Jan 2008

Thanks, Technotiger. That was my instinct, but wanted to be sure. I've asked her to report back on how things are now.

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