Hibernation problems

  alfredgerald 15:13 18 Dec 2008
Locked

My daughter runs a Dell laptop with Windows XP. When she tells it to hibernate it gives the message Preparing to Hibernate and then freezes. She has to remove the battery before it will restart. Any thoughts?

  Audio~~Chip 15:24 18 Dec 2008

I take it all windows updates are installed and any Options for VGA Driver need to be updated.

On the Dell Laptop their will be a Service Tag No. can you post back with this please and also the Dell Laptop model number, maybe you have a Inspirion ?

Also run a full virus scan.

  alfredgerald 15:31 18 Dec 2008

Yes everything is up to date. You are right, it is an Inspirion 1300. Service tag number 7ZWRF2J. Ran a virus scan 2 days ago. Nothing found

  oldbeefer2 15:33 18 Dec 2008

Might be worth running scannow to check system files? click here

  Clapton is God 15:48 18 Dec 2008

Do you have any USB peripherals (such as a mouse)attached to the laptop which are set to bring it out of standby?

Just before a PC/laptop goes from standby to hibernate it momentarily fires up again and all peripherals become active for a short space of time.

It's possible that if have any USB devices set to bring the laptop out of standby, by firing them up again they're interrupting/preventing the hibernation process.

  alfredgerald 16:00 18 Dec 2008

Happens whether the mouse is attached or not.

  chub_tor 16:02 18 Dec 2008

A couple of suggestions via Google click here= suggest that the graphics driver might be the problem and making sure that it is the latest version would be a good idea.

  alfredgerald 16:28 18 Dec 2008

Still no luck. Anything else?

  johndrew 17:06 18 Dec 2008

Has she/you updated any graphics drivers recently? If so try rolling back to the previous drivers using Device Manager.

  alfredgerald 13:41 20 Dec 2008

No change to graphics drivers recently.

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