Help wanted with Int Ex.

  Derek 15:56 13 Jun 2003

I cannot load an update of Internet Explorer from 5.5 to 6.0+.
I went into Win Updates and Scanned as instructed. It told me to update IE to v6, this I did after closing down all apps.
It got so far and a box said "couldn't complete - try again" or something. This I did but the same box keeps coming up and I cannot progress any further (no error numbers).
I open the Help box which tells me to report the matter to MS but I cannot find the email support address for such matters and the knowledge base is very difficult to navigate !!

I thought I would try taking out the old 5.5 IE.
Can I remove existing IE without losing my address book and files that are located in Win/App/Ident and MS, and then try to load from this month's CD, the latest IE v6+.
It's very important that my system remain stable enough for me to send and receive emails.

Any assistance would be appreciated. Regards DM.

  drummerdude436 16:41 13 Jun 2003

are you on dial up?


  Derek 19:52 13 Jun 2003

No Broadband NTL. Many thanks for responding. DM

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