Hello there my friend has given me her Dell vista laptop to try and help her to restore it to factory settings...but i'm having problems doing this for her. The laptop will no longer load as it just hangs even in safe mode as well, so we wish to just restore to factory settings, then i'd just install some good internet security for her....I've read somewhere that shift/control F11 does not work for vista dell laptops.....cos i cant seem to get it to work that way. Shes only had the laptop for about 18 months now....hence urgent help is required. I have the operating system reinstallation cd with me as well. I've promised her that i'll sort out this laptop for her.....as she cannot currently afford a new one..........So i'm looking to sort this out for her asap!!!
I keep tapping F8 when the laptop starts...immediately dell logo appears, BUT it goes to the advanced Boot options......etc....not the factory restore settings that i need!!!! Is there something that i'm doing wrong??? do i need to press f8 and shift or ctrl as well???
Hello hiwatt....i'm on the advanced Boot options menu....but there is NO Option that says repair your computer..as it seems thats the option that i should be seeing....if someone can guide me in right direction that would be much appreciated
hi there oldbeefer to....thanks for manual link...it says on page 136...get to Advanced boot options menu, with F8, which I have done, .....and then it says select repair your computer, on the advanced boot options menu....I do not seem to have Repair your computer. All i have is the following options: Safe mode safe mode with networking safe mode with command prompt
Enable Boot logging Enable low resolution video(640x480) Last known good configuration(advanced) Directory services restore mode Debugging mode Disable automatic restart on system failure Disable driver signature enforcment
Start windows normally.
I'm def on Advanced boot options screen.....so is there something i'm missing here?? There is def no option that just says repair your computer/restore to factory settings.