Help uninstalling Kaspersky 2009

  J B 18:04 11 Apr 2010
Locked

A friend of mine is trying to uninstall the above and is having a lot of trouble at the moment. The error she is getting is error 1316. I believe that has to do with the Administrator Password. She is telling me that she has forgotten the password and cannot get into the computer to change it. She has the latest windows installer and there is nothing else installed that would prevent her from installing the new version of Kaspersky, can anyone help or offer advice. J.B.

  citadel 20:53 11 Apr 2010

you will probably need a uninstaller from the kaspersky support web site to completly remove. av places safety stuff deep in pc to prevent attacks.

  northumbria61 21:05 11 Apr 2010

Removal Tool here:-

click here

  J B 09:02 12 Apr 2010

We finally got it fixed. As a last resort I told her to download the latest version of windows installer and it finally worked. Everything is now working as it should. I also passed on the link to the Kaspersky uninstaller in case something else goes wrong. Thanks for the help. J.B.

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