please could anybody help......i have just received my broadband silver modem pack, and follow the cd to the letter regarding connecting up in the order the say, when i come to install the drivers as soon as the found new hardware wizard pops up...it say's “a problem occured during hardware installation your new hardware might not work properly” It then lets you install drivers but another message at the end say's “there has been a problem and do i wish to cancel”. I have tried a couple of times and i get the same result. I have also gone thru my computer>manage>computer managment>device manager and it come's up with the device is not configured correctly code 1
AOL help thru their 0870 3 20 20 20 is not much good when you get indian people who have a problem understanding you , and you understanding them, called 5 times but nobody could suggest anything except call my computer manufacture Dell
When will companies realise that helplines based in India are a waste of time. Save them money but lose them customers all the time. I agree with Diodorus - remove the software in Add/Remove. Disconnect the modem and start again.
Have just checked woodchip's advice because I know how aggresive the Autorun is on this installation disk.
Once the installation CD is running it gallops along autosizes the screen and so on. >>>>>>> Exit the installation,(it will return to normal) and then follow woodchip's advice (leaving the modem unconnected until asked.)
My advice for what its worth is to follow the instructions to the letter i have just got aol silver and had no problem installing i followed the instructions to the letter. On another note iv just been into aols live help and what a joke that was i think they are using foregneirs in there as well as there call centre as he made really bad spelling mistakes and the grammer was so bad i couldnt follow his intructions. And i didnt get the problem resolved lol.
Thanks for the solutions to my problem this is what I tried yesterday
Tried running in safe mode had the same problem
Tried going through computer management>device manager>found new device still problem that way ….no exclamanation marks or crosses
When I tried following the cd, we get to the point where it tells you to plug usb cable in (I have usb2) up pops found new hardware, after this it says “it say’s a problem occurred during hardware installation your new hardware might not work properly”
The only thing i have not tried is downloading new drivers from AOL