I started my laptop last night and it immediately went into a black screen saying that some recently installed software or hardware was causing problems. It gave me a number of options which included 'safe mode', 'restart in last working configuration', 'restart in normal mode' and a few other options. No matter what I do, it reverts back to this screen. Starting in safe mode brings up a list of things I do not understand, the end of the last line reads 'windows\system32\drivers:mup.sys. I spoke to Sony Helpdesk and they asked me to press f2 and reset the bios, which I did and then asked me to reboot. It just went back the same black screen. He then said I need to do a complete reinstall.
Does anyone know if there is anything else I can do or even any way to save my files before a reinstall as I have a few recent bits or work that I didn't have backed up. My hard drive is partitioned into a c-drive and a d-drive. All program files are on the c and the other documents etc are on the d-drive.