* Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.
* Click Start, click Run, type msinfo32.exe in the Open box, and then click OK.
Does it run?
Restore System Information
-- see line #221 at right -- :
System Restore fix click here
First you should check that the help and support service is running ,to do this first click on start then click on run, In the run dialog box type in "services.msc" (without the double quotes)
In the window that opens up scroll down until you see "help and support" then check the status to see if it is active. If it says disabled double click on help and support listing and from the dialog box that pops up select automatic for the startup type and then click on apply.click on the start button on the same dialog box to start help and support then click on ok.See if help and support comes up when you try to start it. If this doesn't help then the following articles might be of help
Probably also worth doing a repair
in the run box, press enter and let system file checker find and replace missing / corrupt file in windows and explorer.This will take awhile to complete and you may be asked for the CD to be in the drive if windows is not preinstalled on the hard drive.
sfc /scannow problems