Help and Support has ceased working

  justrr 22:43 27 Oct 2003
Locked

My computer is an HP Pavilion running Windows XP Home. I no longer get any response from the Help and Support button on the Start menu. I have looked at the log file helpctr.log and the following details are shown :-
2003/10/27 22:13:41
2003/10/27 22:13:41 Script error:
2003/10/27 22:13:41
2003/10/27 22:13:41 Message : Object doesn't support this property or method
2003/10/27 22:13:41 Url : hcp://system/panels/NavBar.htm
2003/10/27 22:13:41 Line : 148
2003/10/27 22:13:41 Character: 1
2003/10/27 22:13:41 Code : 0
2003/10/27 22:13:41
Can anyone explain how the Help and Support can be made to run again. NB:HP do not supply any install or Recovery discs and I therefore have no way of installing a single entity.

  woodchip 22:49 27 Oct 2003

That's why An Image file should be made when it's working OK, But sorry about your problem

  VoG II 22:51 27 Oct 2003

click here No. 235.

  justrr 17:09 01 Nov 2003

Thanks to VoG for the practical advice. I downloaded the helpnsupport.reg file from Kelly's and amended my registry with it. Unfortunately I still get the same message in the .log file and the Help and Support still doesn't run.

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