Hi, I'm probably as dense as u r.
When u say ' then it says a username and password will be prompted. But when I do this, all I get is the same connection window that I'd have for dial-up - is this right?' I get the same window, & all I do is enter the info that I have AND click on remember my details or whatever words to that effect. Then I just click CONNECT...& AWAY WE GO.
Each time I logon, I have to double click the 'Dial uo' icon on my desktop, & then 'connect' in the new window. Hope this makes some sense.
P.S.Which ISP you with?....I must follow this one through....it's interesting.