Help with Scanner

  5starred 21:55 25 Jan 2007

A friend of mine has asked me to have a look at his printer / scanner as he says the printer works but he cannot get the scanner to work.

The printer is in the link below just wondered if I should be looking for anything in particular when I pay him a visit as he says he's installed the software but still has no joy.

click here

  Technotiger 22:09 25 Jan 2007

Hi, two things to check - did he disable AV before install?, and did he connect to PC before install? AV should have been disabled, and connection should be made After the install.

Good luck.

  Technotiger 22:10 25 Jan 2007

PS, after both the above, PC should be re-started to complete installation.

  Fruit Bat /\0/\ 22:39 25 Jan 2007

Are twain drivers installed for the scanner?

  5starred 23:02 25 Jan 2007

Not sure what he's done but I would suspect not deactivated AV and he's probably been connected to the PC before installation. Maybe it would be better to uninstall the driver first and then reinstall.

Twain drivers?

  woodchip 23:25 25 Jan 2007

One thing you can try. Go to Control Panel, Add Remove\Windows Setup Put a tick in the Imaging box. My Scanner although it loaded and windows said it was working could not be seen by my programs. I found the above on the Net and it worked for me

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