Help removing w32 swen

  starlet 09:30 22 Nov 2003
Locked

My sisters comp has been hit by w32 swen I think by the M/S update e-mail, I have the removal / cleaning tool from Symatec but cannot access the floppy at all, I only have the empty desktop screen with no Icons and no start button or task bar. Can anyone suggest a way I can do it please?

Regards Star

  GANDALF <|:-)> 09:41 22 Nov 2003

1) Microsoft NEVER s4nd emails to the public warning of virus attacks or updates. The email you received was a virus from a third party. Never open attachments etc on emails that you are unsure about. Microsoft do not send attachments.

2) for details of removing the virus.......[email protected]" title="http://securityresponse.symantec.com/avcenter/venc/data/[email protected]" TARGET="_new">click here and the removal tool is here.........[email protected]" title="http://securityresponse.symantec.com/avcenter/venc/data/[email protected]" TARGET="_new">click here

G

  GANDALF <|:-)> 09:46 22 Nov 2003

click here and click here ....why do I always forget about Symantec's URLs???

G

  starlet 09:54 22 Nov 2003

Thanks Gandalf but I have the tools already, What I am asking for is how can I get past the desktop screen to use the floppy on which I have saved the removal tools and cleaner, I cannot gain access into Safemode

  starlet 12:03 22 Nov 2003

Finally resolved, with a 98 bootup disk allowed me to get into Safemode and run the w32 swen remove/cleaner now all running Ok, A point here my Sister had not updated her virus definitions dispite being told how important it is,she was also using the preview pane to read her e-mails. Maybe now she will listen to me, or maybe not!!

Many thanks Gandalf

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