Help to remove qone8

  Fleetblue 21:05 25 Oct 2013

Somehow or other my wife's laptop has become infected with qone8. She is running Windows 8.1 with IE 11, also Chrome. None of the suggestions we have found online to manually remove it seem to work, and she is suspicious of downloading the various types of Malware removers offered. Can anyone please help?

  rdave13 21:18 25 Oct 2013

Go to safe mode and run system restore. Run Malwarebytes in normal mode then you need to check all your browsers for add-ons and search engines. Check programs and features for any unknown programs and remove. Download, update, and run Spybot S&D.

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