I have been advised by a call centre that I need to reinstall Vista. 1)Is it possible to keep all software on pc and reinstall? 2) How do you reinstall as I have never done this before. Thanks in advance for any help.
If you have to do a full reinstall click here But you will lose everything, so back up anything you want to keep. Any programs will have to be reinstalled though. A repair, as suggest by VoG will avoid this. What problems are you having anyway. It may be fixable without resorting to such drastic action.
It is a friends computer. He has orange broadband and cannot connect. He tried dial up but that would not connect either. At first he was told it was IE so he tried firefox with no success. He has now been told by orange that when you get through to call centre they remove some imformation from your computer and that he should reinstall Vista. I'm not near his computeryet but will be later . So need as much info as possible. Thanks so far
Sounds like a cop out to me. He was on the phone to Orange and they "removed" something from his PC. Sorry, but don't see that. I suspect the reinstall Vista solution is because whoever he was speaking to had no idea how to solve the issue.
There is a plethora of assistance on the Orange web site. Start at click here and have a look at any relevant articles.
Is he using a wired or wireless connection? Connecting to orange wirelessly with Vista takes seconds. I did two last Sunday