help with online consumer's rights.

  six-h 14:37 28 Feb 2006
Locked

I bought an item online which does not work satisfactorily. I have received a returns authorisation which gives me the options of repair or replacement, what I want is a full refund including the outward and return postage.
Am I being unreasonable??
The item in question is a "soundfeeder" fm transmitter for my mp3 player. It doesn't transmit on all the stated frequencies, and is totally inefective at distances of more than 2/3 feet and even then physical contact must be maintained to ensure half decent sound. Can any one suggest how to achieve the desired result??

  johnnyrocker 14:39 28 Feb 2006

have you checked the t&c of the supplier?


johnny.

  six-h 14:42 28 Feb 2006

supplier is "Yoonoo" trading as "goaudio.co.uk".
Just going to their site to see if anything there but don't know what I'm looking for.

  Fingees 14:55 28 Feb 2006

Suggest you post this on consumer watch forum.

It may get better results.
T&c is terms and conditions, which is what you agreed to when you purchased .

All the best.

  six-h 14:57 28 Feb 2006

just noticed a key statement in the "returns" covering email, states "We will refund you"
seems I was panicing unduely.Thanks johnnyrocker

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