After owning my last Mesh pc for 7 years, not a happy marriage, I decided it was about time to get a new pc. Evesham micros has a shop in my city (Cambridge) so, together with that and the good press they seem to be getting here I decided I would give them my new business.
On Fri.10th Jan I collected my nice shiny new Axis 2700+GF48. Decided I'd spend saturday evening setting it up. Followed the step by step instructions, connected everything as described then powered up. So far so good. Was greeted by the welcome to Microsoft Windows screen. clicked next to go to the EULA, accepted that. Next step should have been to enter the product key for XP but that screen never appeared. Instead it was straight into the whats your computers name screen/internet connectivity/windows activation, to which i said no because I didnt want to clutter it up with my old dial up software as Im in the process of arranging cable with NTL. Lastly it asked me who the main users would be so i entered details there too.
After doing all that Windows appeared for the first time, all four user names nicely displayed. I clicked my username and arrived at my desktop whereupon i was met by an odd site, the screen seemed to be full of tiny little black marks about 1mm thick and 4mm long running horizontal across the screen. I thought , ok maybe its meant to be like that so I changed from the Evesham wallpaper to another one. Same problem.
Hmmmm, ok lets try and play a CD while its on , I'd like to see what this Inspire 5300 system can do. In goes a Foo Fighters CD with extra dvd clips. Sound was fine but the video in media player was hopeless, everything seemed to be marred with what I can only describe as a motion blur. Things seem to be pointing to a graphics card problem (MSI Ti-4800se). Now , I'm no computer geek lemme tell you but I'm thinking well if its a graphics problem wouldnt it affect any other panes and the taskbar etc too ? Media player looked fine in itself just the video it contained was unwatchable.
Time for a reboot then. I clicked to restart my computer but I wasnt met by the same screen I first saw originally. Now I see a blue screen, a dark blue bar on top and bottom, light blue in the middle with welcome to windows XP. The four usernames I set up are not visible so cannot get to a desktop and black lines are visible once again in patches on the screen, So seems a reboot didnt cure the graphics problem. From that screen I have nowhere to go thers no taskbar/start button obviously so no way of switching off or rebooting short of unplugging the whole thing, ctrl alt del does nothing either. I tried several resets from the tower case but same thing happened everytime so I finally unplugged and went to bed rather miffed.
Its now Sunday and Evesham support line isnt manned on a Sunday so I'm thoroughly browned off as you can imagine. Has this happened to anyone else, can anyone offer any help or ideas ? I hear that Evesham Micros has a special customer support thread here, what is it ?
p.s I realise my first port of call should be Evesham support but just wondered if I'm missing something really simple here or if anyone knows a quick fix.