Help Needed!!Friends Vista Desktop will not load!!

  julius44 15:55 22 Feb 2011

Hello and good afternoon to you all. My friend has just brought over her Vista laptop...its a Dell Inspiron 1720 laptop that she purchased in Feb 2008, it runs vista. We think the the laptop has a virus, she can no longer get to the desktop icons. I dont really know what happened, but it just wont load.

We've tried to lad from the F8 menu but still no joy!!
Then we've tried from the windows Boot Manager.
The following message appears.
Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:

1. Insert your windows installation disk and restart your computer( She cannot find ther installation disk!!)
2. Chosse your language settings, and then click next.
3. Click repair your computer.

If you do not have this disk, contact your system administrator or computer manufacturer for assistance.


Status: 0xC000000F

Info: Windows failed to load because a required file is missing or corrupt.

As I said before we've tried all options in the f8 advanced setup no avail, I'm just trying to get the laptop to start normally, and then i'll install a new anti-virus. She has said that the laptop has not worked for over 1 year now.

Any suggestions please???

  Terry Brown 16:04 22 Feb 2011

Download and create a rescue CD from the AVG program.

Put this in your friends computer and set to boot from CD.

This contains the AVG software on a CD and if there is a virus this should remove it.
click here

  Terry Brown 16:06 22 Feb 2011


If the CD does not cure the problem, then she needs to borrow a Vista CD, and repair it using the licence code that is printed on the laptop.


  julius44 16:22 22 Feb 2011

Many thanks Terry Brown, ive burn the AVG to a cd, now pls can u tell me how to boot from the cd please??

  Fruit Bat /\0/\ 17:25 22 Feb 2011

If its a DEll then she probably doesn't have a Vista disk as the Op system will have been Pre installed.

You need to look at Windows Vista's Repair Your Computer options.

* Startup repair - This automatically fixes problems that are preventing Windows from starting
* System Restore - This will Restore Windows to an earlier point in time
* Windows Complete PC Restore - This will completely restore your entire PC - programs, system settings and files - from a back up that you have previously created (Available in Windows Vista Business, Enterprise and Ultimate editions only)
* Windows Memory Diagnostic Tool - This checks your computer's memory hardware for errors
* Command Prompt - This opens a Command Window

With the Complete PC Restore Option you must have made a backup of your system, either on your hard drive or on a set of DVDs, in order to use this option. If you don't have a backup then don't use this option

How you access the repair options will depend upon whether you have a Windows Vista installation disk or whether your operating system came pre-installed by your PC manufacturer.

Pre-Installed Options

If no repair options are available your PC manufacturer may have replaced the tools or customised them. Check your Computer Manual before proceeding.

1/ Start your PC

2/ If your PC has one operating system Press and Hold the F8 key as your PC starts. If the Windows Logo appear you will need to start again

3/ If you have a dual boot system a Boot option menu will appear. Highlight the Vista operating system and Press the F8 key

4/ In both cases, if all has gone well, an Advanced options screen will now appear

5/ Highlight the repair Your Computer option and Press Enter

6/ Select a keyboard layout, and then Click the Next button

7/ Next select your user Name and Enter your Password, then Click OK

8/ The recovery options should now appear

Windows Installation Disk

1/ make sure your PC can boot directly from the Vista DVD. Obviously, most modern PCs can. With older machines you may need to check the PC's BIOS

2/ Start the PC

3/ Immediately insert the Windows Vista DVD into the DVD drive

4/ A Black screen will appear with the words 'Press any key to boot from CD or DVD'

5/ Press Any key to start the booting process

6/ A new screen will now appear with a progress bar. The legend say's 'Windows is loading files'

7/ After a few minutes the Microsoft copyright window ill appear and another small progress bar will be visible

8/ You will next see a Blue curtained screen

9/ After a short while the Language option screen will appear

10/ Select your language and keyboard language and the Click the Next button

11/ At the bottom left of the next screen - the Install screen, Click on the Repair Your Computer option

12/ The System recovery options will now search for your Windows Vista installation

13/ Once the Vista installation has been located, Highlight it and then Click the Next button

14/ You are now presented with the set of recovery options

15/ Click on the Option you require and follow the onscreen prompts

  rdave13 17:43 22 Feb 2011

Had the same message on a Toshiba laptop not so long ago. I removed the hard drive and placed in a caddy and checked with a hard drive manager. The hard drive had many bad sectors. Only solution for me was a new drive. Hopefuly not the same for you and above solutions will work.

  julius44 08:15 23 Feb 2011

Hello and good morning to u all, Still no joy with my friends laptop. I'm normally quite good with repairing laptops, but this one is quite tough, and if I take it to a shop, they may charge quite a bit, thats why i'm trying to sort it out here for her, lol!!!

okay...Terry brown, I downloaded the AVG rescue cd software, I burnt it to disk, but it said that there were no viruses found, lol....I dont know if there are any more links u can give me to any other anti-virus sites software, that i can burn to cd/usb drive and try least the f12 button works and I can boot from the cd drive/usb drive.

Fruit Bat.....thanks for your info, but still no friend actually had the operating system dvd(reinstallation DVD, windows vista home prem 32-bit)....ive tried to use this in the f12 boot menu......but it then takes me back to the f8 advanced options menu.....I don't know WHY iys NOT reading the dvd.....when it was reading the AVG rescue disk cd that terry brown adviced me to use. I also have the drives and utilities DVD for the laptop as well.

Fruitbat, Also in the advanced options does NOT seem to give me the option for repair your computer,...the one that u mentioned, so thats a bit strange..any idea why??

Any more suggestions/help would be much appreciated, and thanks people for ALL the help so far, pls keep the suggestions, possible solutions coming please.

  Fruit Bat /\0/\ 10:34 23 Feb 2011

Can you get to command prompt and run

chkdsk /f/r

  julius44 11:19 23 Feb 2011

If u mean command prompt on the desktop then no, but if u mean the commnad promt in dos mode then yes.

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Galaxy Note 8 vs iPhone X

The secrets of creating gory VFX

How to update iOS on iPhone or iPad

WhatsApp : comment lire vos messages sans que l’expéditeur le sache