Help needed on selection please

  haricot 10:07 29 Aug 2007
Locked

Although not absolutely new , I regret to say but as a geriatric my "cotton-on ability" to matters computers is not good, so I thought I would try this Forum to see if I get any better luck.

In short, I am looking to buy a new Desktop.
I nearly settled for Dell over one from PC Specialist but have read some awful reports from other Forum Members about "Dell's Hell" or After Care Service , or in their case , the lack of it..

The question is therefore, How would I fare if I decided to go for an HP Pavilion A6140.

Is it any good. Is it reliable and after the Warranty runs out , is their AFTER Sales Service any good? All help would be really appreciated.

  Clapton is God 11:41 29 Aug 2007

Why are you basing your choice on reports of, alleged, bad customer service?

I've used Dell PCs and laptops for more than a dozen years and, in all that time, found them to be sturdy, reliable, well-built machines.

I've never had occasion to use their Customer Service team.

On the two occasions that I needed to claim on their accidental damage warranty (think student + laptop = bad mix!) a quick 'phone call to Dell and an engineer was with me (at a location specified by me) within 24 hours.

  Karakorum 12:15 29 Aug 2007

Why do you think he's using reports of bad customer service to help him make his choice? He's very sensible to do so!

Dell HAVE had a poor reputation for this from what I've read, though I understand they're getting better now after changing their top execs. They were losing market share through bad service and poor quality components ad I understand it.

Of COURSE you should do what research you can to assist you in coming to a decision. You'd have to be a bit nuts not to I reckon.

  haricot 12:50 29 Aug 2007

Thanks chaps for that. Points well taken on board and thought given.

I would still like to hear about the HP one if anyone can oblige.

Much obliged.

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

OnePlus 5 review

Alice Saey's mesmerising animation for Dutch singer Mark Lotterman

iPad Pro 10.5in (2017) review

Comment booster votre iPhone ?