Help needed please - cannot get into computer

  dnjl 17:25 05 Mar 2009
Locked

Help needed please.

Today I could not connect to internet. I turned off and tried again and this time and each time I've tried after, I get as far as putting my password in and the computer tells me it's loading my personal settings - and then goes to my background screen and does nothing else!!

  iscanut 19:19 05 Mar 2009

Can you tell what operating system and how you connect..Dial up modem, broadband via a modem or router, if router, make of router...

  birdface 22:12 05 Mar 2009

Check that your air vents are clear of dust and fluff if so inside will also need cleaning.

or maybe try starting in safe mode.[just keep tapping F8 as the computer starts.]And maybe try a system restore to a time before you had the problems.or even run your security programs in safe mode if it starts.

  iscanut 09:02 06 Mar 2009

He can use the computer, it's his internet connection that is giving the trouble !

  dnjl 09:15 06 Mar 2009

Thanks to all for all help.

Discovered it is actually my screen that is faulty. It started making loud clicking noises - so disconnected it and tried wife's screen (dodgy I know) - however, it worked perfectly and I was getting into everything.

Screen now being exchanged under warranty.

  iscanut 09:47 06 Mar 2009

My apologies..I assumed that he could get the pc up but not the connection !

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

WPA2 hack: How secure is your Wi-Fi?

HP’s new Surface Pro rival is designed specifically for Adobe-using designers and artists

Best kids apps for iPhone & iPad

Que faire si son iPhone ou iPad est tombé dans de l'eau ?