HELP GETTING BROADBAND

  VID1973 12:02 03 Feb 2008
Locked

Afternoon everyone....
I am currently 1 of the persons still stuck on dial-up, as u can imagine it is a total nightmare for everything that is the Internet.
My phone line into the house is with Virgin.
They say BT own the cables for broadband.
BT want £175 to put a BT line into the house (cant BT just take over the line???)
Virgin said they can give me an ASDL connection but,,i need a BT line in the house,,,how does this work,,,what the difference with the virgin phone line into my house and 1 BT want £175 to put in??

  Fingees 12:10 03 Feb 2008

It's usually because the line was probably originally BT then taken over by Virgin.

The charge is quite usual for anyone wishing to revert to a BT line.

  VID1973 12:18 03 Feb 2008

This is not the case,,,my flat ,,when built (10-12 yrs ago) has always had a Telewest,,then Virgin line in the house,,,never a BT line.

  Fruit Bat /\0/\ 12:20 03 Feb 2008

I'm sloghtly confused:

BT phone taken over by Virgin?
Usually BT phone disconnected and Virgin (NTL) cable fed to house for phone.

This means you could have a CABLE modem and broadband from virgin rather than the ADSL over the phone lines via a BT phone line.

Virgin said they can give me an ASDL connection but,,i need a BT line in the house,,
See above

  VID1973 13:06 03 Feb 2008

Virgin do not own the cable in the street,,,only the phonelines

  Sea Urchin 14:00 03 Feb 2008

"This is not the case,,,my flat ,,when built (10-12 yrs ago) has always had a Telewest,,then Virgin line in the house,,,never a BT line"

Then surely your telephone line must be via cable - Telewest and Virgin both cable companies

  peter99co 14:18 03 Feb 2008

I think you should make a check with your neighbours who may be on Broadband and see whose cables they are on. This sounds a bit odd to me.
Where are you receiving you info from about ownership and is it in writing or word of mouth,

  brundle 14:21 03 Feb 2008

Check out your local exchange and who owns/supplies what click here

  VID1973 14:56 03 Feb 2008

Virgin have said that it is BT that own the cables

  VID1973 15:49 03 Feb 2008

Am just off the phone to Virgin,,on their website it says i can get SUPERFAST BROADBAND but their advisors said i cannot,,i am around 270 meters from my exchange which is just up the street from me.

  peter99co 21:16 03 Feb 2008

I wonder if you have thought of a USB modem that operates on 3G I have set-up one for my laptop and it works a treat The cost is £15 a month for 3 gig of downloads and connects to Web anywhere you can use a mobile phone. see details on '3' website. The modem is Free with a Two Year contract. No cables reqd.I went to Car Phone Warehouse and checked it out. My mate cancelled his NTL and has used one for two years. He was lucky because he got unlimited downloads.Its a bit lateral but you might find its worth checking out.

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