Help buster. Worm virus

  uok 21:05 07 Sep 2003
Locked

My son has just rang with a problem suspecting he had the buster. Worm virus

After downloading the virus tool he was advised to go to
My Computer, properties, performance tab, file system, troubleshooting, disable system restore, then he restarted the computer, It loaded up and all that?s there is a desktop no icons, nothing, keyboard not working, so he is unable to activate the virus tool,which is in the download folder.

I think he is using the millennium o/s


Thanking you in anticipation

uok

  harry_b 21:25 07 Sep 2003

tell him to try booting into safe mode and run the tool from there, hit the f8 key just before the windows logo appears on boot to access safe mode or press and hold down the ctrl key.

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