Has anyone got a Fujitsu-Siemens Scaleo P pc, if so did yours come with a modem installed? I set up the above computer today for a friend, everything is ok apart from one small problem.
I cannot find any trace of a modem being installed on the computer. I made a manual dial up connection for him but it says there's no modem. There's nothing showing in the Device Manager either. On the back of the tower there's only one phone socket type connection and that marked 'Lan'
I looked on the spec sheet on the F-S website and according to that one is installed.
He bought the computer new from pcworld last week on the understanding that it came with a modem as the shop spec sheet said nothing about it NOT having one in it. He's going back to the shop in the morning to complain. I'll let you know the result.
My friend has been back to pcworld this morning. His computer doesn't infact come with a modem installed, they presume everyone is on broadband.
They gave him a modem to fit himself free of charge, no questions asked. When he asked about invalidating the warranty because he's got to open the case to fit it they told him it was still ok and wrote it on his reciept too.
I think shops as big as pcworld should say if the systems they are selling come with a modem installed or not. It makes me wonder how many other people have had the same problem.
PC World being a big retailer may well have had a slightly different spec to the normal computer supplied and that may have caused the confusion. That aside you have to give them credit for suppling the modem free of charge. They made a mistake but sorted it quickly, that is what all retailers should do. Glad its sorted.