Hard Drive Data Recovery (Seagate Momentus Thin)

  stuemac 18:09 24 May 2015

Hi all,

My portable hard drive has currently been taken to have my data recovered.

Recently, my hard drive was not read by the computer and did not appear on my devices and was accompanied by a consistent beep that went on for about 30 seconds or so and then went silent.

I attempted this several times using different USBs and consoles without any luck so I have sent it off for specialist support.

Earlier today I recieved an update that confirmed that I have a small speck stuck to the platter, he informed me that careful removal is required but it was encouaring that no scratchs were visible.

I am absolutely desperate to have the data recovered and wondered if anyone has any expertise or insights that could reassure me or present realism on the situation.



  Ian in Northampton 18:34 24 May 2015

My first thought was that a hard drive is virtually impossible to repair. The 'speck' sounds somewhat suspicious, given that the distance between the head and the platter is such that if a particle of smoke gets between them, the head will make contact with the platter, and a 'crash' will occur. Moreover, taking a hard drive apart - unless in a very expensive clean room, which is where they're made - will just allow dust (several times the size of a particle of smoke) to get on to the platter. What I think I'm hearing is that the people you've taken it to are not exactly telling the truth. But, the good news is: regardless of 'speck' or not, it is very often possible to recover data from a hard drive. In summary: I don't 100% believe what they're telling you - but that's not to say you won't get your data back.

  stuemac 20:00 24 May 2015

Thanks, I hope it ultimately it gets solved.

For reference, here is the picture I was sent.

click here

  rdave13 20:05 24 May 2015

stuemac , your link states I don't have permission to view or has been removed.

  bumpkin 14:28 25 May 2015

I hope it ultimately it gets solved.

So do I for your sake but I tend to agree with Ian. If the data was so important then I have to ask why you did not back it up. Let us know the outcome please as I am somewhat suspicious of data recovery firms unless they have very expensive equipment which is reflected in their charges.

  bumpkin 14:33 25 May 2015

Whilst I do not know I would have thought that once the drive had been opened then recovery if possible would be in the hundreds of pounds range.

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Fujitsu Lifebook P727 laptop review

Converse draws on iconic heritage for a fresh brand identity

Mac power user tips and hidden tricks

Comment lancer Windows 10 en mode sans ├ęchec ?