I have no idea what the problem is but I have never been able to get on with Media Creator either!
You could try Picasa click here. I haven't use dit myself but I have seen it recommended on these pages mnay times.
Best phone camera 2017
Stunning new film posters by Hattie Stewart, Joe Cruz & more
iPad Pro 10.5in (2017) review
28 astuces pour profiter au mieux de votre iPhone