Graphics card problem ?

  baradour 12:25 06 Dec 2010
Locked

Hi,

I have what looks to me like a Graphics Card problem and was hoping for some verifictation/suggestions if possible.

My computer has been running fine for almost 2 years (I7 920 with a Radeon hd4850), but suddenly it wont play any games at all.

While its happy browsing and doing office work as soon as I start a game then the screen freezes/goes black though I can hear the game still going on.
Sometimes I can alt/tab back to the desktop and sometimes I've had messages such as

"could not initialise Direct3D”
 and
“Vpu Recover has had to reset your graphics accelerator as it was no long responding to graphics driver commands”
 
I downloaded the latest drivers but its made no difference, looking at the Dxdiag before and after the card seems to lose its ability to create 3D graphics.

My (a long way from expert) thoughts are that the Card is knackered ?

Cheers


Baradour

  gengiscant 12:50 06 Dec 2010

Check fan is turning and GPU not overheating,The problem maybe,is that the card draws too much power from PSU, and when under stress, such as during gaming, the electrical draw required by the card is not sufficient enough for the PSU to output. Simply put, you might need to replace your PSU

  baradour 13:08 06 Dec 2010

I did wonder about overheating so i took the pc out and checked the fans were working. I opened the side and left it for a few hours then from a cold start it still seized/froze as soon as I started a game.

Had been working fine until last week then froze a couple of times but not all the time but now its every time.

from the dxdiag before and after a freeze :

before (ok)
Display Devices
---------------
Card name: ATI Radeon HD 4800 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI Radeon Graphics Processor (0x9442)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9442&SUBSYS_026A1043&REV_00
Display Memory: 1024.0 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.7140 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 10/27/2010 02:49:50, 301056 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 10/27/2010 03:55:48, 5524480 bytes
Device Identifier: {D7B71EE2-D702-11CF-1768-6022A1C2CB35}
Vendor ID: 0x1002
Device ID: 0x9442
SubSys ID: 0x026A1043
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-CB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
-edited for too many characters-
VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run



after (knackered)
Display Devices
---------------
Card name: ATI Radeon HD 4800 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI Radeon Graphics Processor (0x9442)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9442&SUBSYS_026A1043&REV_00
Display Memory: n/a
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.7140 (English)
DDI Version: unknown
Driver Attributes: Final Retail
Driver Date/Size: 10/27/2010 02:49:50, 301056 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 10/27/2010 03:55:48, 5524480 bytes
Device Identifier: {D7B71EE2-D702-11CF-1768-6022A1C2CB35}
Vendor ID: 0x1002
Device ID: 0x9442
SubSys ID: 0x026A1043
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

  gengiscant 13:24 06 Dec 2010

The 2 lists of info might well be latin to me,so not much help.
Could you post the rest of your spec, mobo,psu etc.

  baradour 13:31 06 Dec 2010

Will check info when I get home as am at work now.

Thanks

ps its very much greek to me :-)
but I did notice the following differences

DDI Version: 9 (or higher)
*
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-CB6591E255F etc etc
Registry: OK
*
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

became :

DDI Version: unknown
*
Video Accel:
Deinterlace Caps: n/a
*
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available

  GaT7 13:49 06 Dec 2010

Looks like your DirectX install has become corrupted.

Try installing the latest version of DX9 click here.

Don't try another game until all those parameters on the Display tab (in dxdiag) are enabled & you're able to test them with no issues. G

  baradour 14:17 06 Dec 2010

When I restart the computer after a problem the dxdiag all goes back to normal and everything looks fine.

I only get the dodgy dxdiag by managing to alt/tab out of a game once it has frozen. I can then use the task manager to end the game and the computer will continue to function but with the dxdiag suggesting theres no 3D aspects at all.

I'll try the DX9 reinstall when I'm home, thanks.

  baradour 09:15 07 Dec 2010

As it happens it looks like your first instinct was correct. Upon further inspection it appeared that though the fan on the graphics card was turning it was blocked and overheating.

Judicious use of a hairdrier on cool generated a cloud of dust and a card happy to run 3d/games

Thanks for the responses

B.

  gengiscant 10:43 07 Dec 2010

Great news, amazing we never seem to look for the simple soution first.

This thread is now locked and can not be replied to.

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