google on i.e

  andy63walsh 10:04 12 Nov 2009
Locked

Hi.
I can't get onto google with internet explorer.
It keeps saying 'diagnose connection problems'
We are defo connected as I can go on to yahoo.co.uk on i.e and can open firefox or google chrome

  Sea Urchin 10:34 12 Nov 2009

Work your way through this

click here

  andy63walsh 14:13 12 Nov 2009

I turned off the add ons, seems to work now, but I guess I will have to put them back on ?

  Sea Urchin 14:33 12 Nov 2009

It will most likely be just one of the add-ons that is causing the problem - so disable them one at a time as per my previous link (Method 5) and find out which it is.

Then you can either disable that one - or find out what the problem is and deal with it accordingly.

You've not mentioned which version of IE you are using.

  andy63walsh 18:44 12 Nov 2009

I don't know what version it is, sorry, not sure how to find out ?

  Sea Urchin 18:47 12 Nov 2009

Click on the Help menu in IE and select 'About Internet Explorer'.

  andy63walsh 05:34 13 Nov 2009

It say's version 8

  Sea Urchin 12:34 13 Nov 2009

OK that's as I expected. You have already established that the add-ons are causing the problem, but as I said before it is only likely to be one of them. Enable all the add-ons again and then follow Method 5 in my link above and disable them one by one. After each test for Google again, and whichever one allows the page to open is the culprit.

Let us know which one it is when you find it.

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