My external cd burner which i bought 3 months ago from PC WORLD, has packed in, i think as a result of a recent fall. Where do i stand under its warranty, ie can i get it fixed for no charge under warranty, or will that only be the case if i dont mention the fall and they cant prove it was dropped?
Up to you....It IS possible that it just stopped working.
It's a morality thing really. If your conscience will allow you to fight then do so it might prove something about PCW's aftersales service.
My daughter provided a notebook from Novatech for her Public School son......He brought it home first day with a screen damaged and leaking jelly stuff. She believed him when he denied any rough handling.
Novatech were not exactly delighted, but she persisted and after having returned it and a smallish delay they replaced the computer .........To their everlasting credit in my opinion.
There is not a mark on it and when it did fall it fell on a soft carpet, but there is no other explanation as to why it has stopped working. The only bit that may be difficult is that like i say i only have the receipt and the box, no polysterine packing or any sort of plastics bags now. I hope they dont start saying something like ' we can only replace or repair it with guarantee and orginal packing'!