good free malware remover easy to use

  howard64 16:30 18 Jan 2009
Locked

I have been contacted by a friend of a friend with lots of problems with her pc. Her home page has been changed to 'Crawler' and the pc has become very slow. The broadband modem takes almost 20 minutes to go online from switchon. The virus protection has been stopped from updating. Adaware will not start. She is a long way away from me so no chance of getting hold of the pc. I need a prog that I could download to my pc and burn to a cd which I can post to her. I would suggest starting in safe mode so do not want it to update itself before running on her system. Everytime she tries to get online it takes a long time before displaying 'unable to open page etc.'. Any suggestions? I have tried talking her through various things without success as the pc will not do things such as system restore.

  brundle 16:34 18 Jan 2009

Malwarebytes - direct links

Executable; click here

Latest definitions; click here - run the file after installation but before actually starting MBAM

  birdface 19:34 18 Jan 2009

I would also add Superantispyware to that.Both excellent programs. click here

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