Alienware 17 R4 2017 review
My son's pc has at least 1 Trojan.
I have followed the steps recommended on this and other forums, run the recommended software but to no avail. I've tried in safe mode and it's the same, Trojan found, trojan dealt with by software, Trojan back on reboot.
I am at the stage where I need to contact one of the specialist sites but to be honest, his pc could do with a clean up and I'm tempted to reformat and fresh install.
Would this get rid of the Trojan?
Don.t give up to easaly,
Please Download DrWeb-CureIt from here click here & save it to your desktop.
1/ Double-click on drweb-cureit.exe and then click Start
2/ An information notice will appear, click OK.
3/ This starts a short scan that will scan the files currently running in memory.
PS/ If you get a prompt to buy the full version just exit out of the window DrWeb will still work.
4/ If or when something is found, click the Yes button when it asks you if you want to cure it.
5/ Once the short scan has finished and your Back at the main window, select the Complete scan button and then click the Green arrow to start the scan,
6/ Click Yes to all if it asks if you want to cure/move any file(s).
7/ When the scan is done.
8/ In the Dr.Web CureIt menu on top left, click File and choose Save report list
9/ Save the DrWeb.csv report to your Desktop
10/ Exit Dr.Web Cureit and Reboot the computer.
Believe me I'm not giving up easily. The time I have spent following various advise given on several forum, I could have re-formatted several times over.
Most of the threads that are similar to my problem, end up having to go to specialist websites and having someone personally analyse their pc. It's not worth their time and it may remind my son to keep his protection up to date, when he has to reload everything.
Yeh, I know, that's child abuse!
A format and reinstall of Windows will get rid of the trojan.
If you haven't tried MalwareBytes anti malware download it from click here click the blue, Download free trial version, button, install, update and run a quick scan, if it picks anything up let it deal with what it finds, reboot if requested and then run a full scan.
Report back with any findings.
Trojan back on reboot.
This is because a copy of the infection is usually hiding in the system restore files.
Find trojan , delet or clean the file and windows replaces it with another infected copy when you reboot.
1. switch off system restore , that will delete all the restore points and and infections hiding in there
2. use the recommended program to find and get rid of the trojan.
3. reboot pc and scan again to make sure its gone.
4. switch system restore back on which will make a clean restore point.
Malwarebitten to death!
Restore point? Now that's one I haven't tried.
One last go I suppose. But then I get to format - right?
Can I just point out once again that nothing can get out of the system restore unless you actually do a system restore,
SR is best left alone until the computer is clean,
Any restore point is better than none even a infected one,
Have to agree with mfletch here, the trojan may be picked up in the restore point during a scan but if that is the only place it is picked up in then the trojan is not actually active on the system.
Houston we have a contradiction.
So am I wasting my time booting to Safe Mode and running Malwarebytes et al?
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