getting rid of norton

  chrissy1 22:32 11 May 2009
Locked
Answered

norton came together with my bt package...want to uninstall...downloaded tool from symantec...but getting nowhere.....any ideas?exe file seems to be extracting up to a point and im sitting around waiting for something to happen...but nothing is!or am i being too impatient?

  phono 22:39 11 May 2009

Use Add\Remove programs to uninstall Norton, reboot if required, then download and run the appropriate Norton removal tool from click here

  chrissy1 00:21 12 May 2009

looked in add/remove it has 2 liveupdates symantec.. is that what i remove?...am on version 2006..included with bt yahoo.

  brundle 01:06 12 May 2009

The Norton Removal Tool gives pretty comprehensive information while doing its work, but the Add/Remove path is recommended before resorting to the removal tool itself. Norton will have its own entry in Add/Remove, the LiveUpdate elements will still be there after removal with the ordinary method (in every machine I've ever used) - unless you have other Norton products installed that you still use, you can uninstall the LiveUpdate elements too.

  chrissy1 15:21 12 May 2009

the only thing showing in add/remove is Liveupdate Notice dated August '08.......wont let me remove at this time...i have the antivirus..firewall and antispy....would i have to disable all these elements first then try to remove?.....

  phono 22:04 12 May 2009

You need to uninstall the antivirus, firewall and antispy via add/remove programs, then uninstall live update via add/remove programs, finally run the Norton Removal tool.

  chrissy1 00:06 13 May 2009

nothing in add/remove except the Liveupdate Notice...went into settings of norton and turned all off.....still not able to remove the Liveupdate in add/remove and Removal tool still not working for me.......

  phono 00:35 13 May 2009

Try Revo Uninstaller as recommended by PC Advisor and available for free from click here download, install and run, if that doesn't work post back.

  chrissy1 16:03 13 May 2009

downloaded Revo....it has the Liveupdate message there and Symantec technical web controls...which do i try to uninstall?....the tech web controls one not listed in the normal add/remove but is in the Revo....

  chrissy1 16:07 13 May 2009
Answer

its an icon for symantec Technical Support web controls....i dont even know what that is...

  phono 00:28 14 May 2009

I would get rid of anything to do with Norton and Symantec, then run the Norton Removal Tool.

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